How to Make Cold Calling Opportunities out of Voice Mails

Turn voice mails into a cold calling journey of discovery
Most people who still use the traditional cold calling mindset look at voicemail as a dead end. They say to themselves, “Oh well, I may as well leave a message and hope he calls me back.”
This almost never happens, and we know it. But we’re often so relieved not to have to talk with someone, that we leave a message anyway. We avoid dealing with another person’s potential negative response to us and we avoid being challenged by the receptionist as well.
By the time the day is over, we might feel good because we’ve played the “numbers game” and made a lot of calls. But our productivity has been minimal. And over time that can make us feel frustrated by our experiences in cold calling.
With the new approach to cold calling, voicemail is an opportunity for discovery.
It leads us beyond voicemail. Voice mail becomes a starting point for you begin the process of locating the person you’re trying to contact.
Our objective is not to pursue people to make a sale in this new way of cold calling. It is to uncover the truth of their situation and to be okay with the outcome, whether it’s a “yes” or a “no.”
So we can begin to feel more comfortable hitting “0” when we get someone’s voicemail. Because we then have an opportunity to go back to the receptionist and begin a dialogue based on asking for help.
Here’s how the dialogue might go:
“Hi, maybe you can help me out for a second? I’m trying to get hold of Mike and I got his voicemail. Would you happen to know if he’s at lunch, or on vacation, or in a meeting by any chance?”
Here, you aren’t just asking to find Mike. And you’re also providing possible solutions to finding Mike. This helps the receptionist feel as if he or she is part of the problem-solving process.
The receptionist is likely to offer one of two responses. The first is, “Yes, he’s in a meeting (or at lunch or on vacation) and I’m not sure when he’ll be back at his desk.”
This answer has just given you a lot more information than you would have if you had just left a voicemail. Now you know your contact’s whereabouts in real time and you can call back at a more appropriate time.
The second response is, “No, I don’t know where he is.” In this case, you would reply, “That’s not a problem…” This low-key statement diffuses any possible pressure that the receptionist might be feeling about not being able to answer your question.
You can then continue with, “Would you happen to know anyone whose desk or office is near him or who works in his area who might know where he is?” Again, you’re offering another option for solving the problem. In many cases, the receptionist will then transfer you to a colleague of your contact who can help you determine his or her whereabouts.
The receptionist may also reply, “No, I don’t know anyone in his area.” You then say, “That’s not a problem…” and offer, “Would you happen to have a paging system or his cell phone number by any chance?”
If the receptionist replies, “Sorry, we don’t have those,” then at that point you can say, “Thank you very much. I really appreciate your help. And then hang up, and call back another time.
Does the idea of paging potential clients or calling them on their cell phone make your stomach clench up? Are you thinking that you can’t cold call people that way because they might reject you?
That fear is only to be expected if your agenda is to sell something to the person. In other words, if you’re still using the traditional sales mindset. But once you master the new cold calling perspective, you’ll feel comfortable calling anyone, any time, using any mode.
As long as you’re 100 percent focused on your potential client’s world, you’ll find that people will be receptive to you. You can easily navigate throughout an organization with the type of dialogue described above, because you’re asking for help in a relaxed manner and you never put anyone on the spot.
Suppose that your efforts to locate your contact in this way fail. At that point you can leave a voicemail, but it should always be your very last option. Here’s an example of an appropriate cold calling voicemail:
“Hi John, maybe you can help me out for a second? I’m not sure if you’re the right person or not, but I’m trying to reach the person responsible for reporting problems about unpaid invoices. My name is John Edwards, my number is…”
Try this way of approaching the situation of voice mails, and you’ll be surprised and pleased at how often it becomes a highway instead of a dead end.

Success Formula for Cold Calls

Making cold calls can be frightening, especially when you are first starting out. Below are some techniques that will help you in becoming more confident before you pick up that telephone.
 Step 1: Be familiar with your company's unique selling point. What are the benefits of what you have to offer? Know these benefits inside and out. Why should a prospect chose you? What will the outcome be of a company that does chose you? Will they increase effectiveness, productivity, or revenue by using your services or products.
 Step 2: Identify the right prospects before your call. Don't just select random telephone numbers - make sure what you have to offer is of interest to those that you are calling. Do they fit in your target market? Know their fears, frustrations, values and decision criteria.
 Step 3: Before making the call warm up to the prospect that you are courting. Find out as much as you can about that company. Before calling become familiar with their pain points. Be ready to present to them how your product or service can ease their struggles. This approach will let them know that you are interested in adding value and assisting them, not just making a sale.
 Step 4: Approach every call with the following question in mind "How can I create value for this company?" This will ensure that you listen to the prospect. Give a brief introduction of your company and the benefits that you offer, ask questions, then shut up and listen. Do not interrupt; listen intently and ask relevant follow-up questions to clarify or acknowledge what they are saying.
 Step 5: Write a script, but don't read it. If you are nervous and want to make sure that you don't forget the benefits that you offer and the questions that you want to ask take a few moments and write a script or outline that will help you.
Tip : Send out a personalized letter that introduces yourself and informs the prospect that you will be calling on a certain day. This take the chill out of that first call - just be sure to promptly follow up.

Network Marketing

Multi-level marketing (MLM) or network marketing is a business model where the selling of products depends on the people in the network. Not only is a product being sold, but other salespeople are being recruited to sell that same product or product line. It's probably not a type of business one would initially consider when discussing retail businesses, but Amway used this model quite successfully for many years.
Advantages: Generally very little startup funding is needed to operate this type of business. Network marketing provides freedom from conventional retailing businesses and offers a greater interaction with all types of people. For those willing to invest the time, huge profits can be made.
Disadvantages: Too many unscrupulous multi-level marketing schemes exist. Some systems require their dealers to be more interested in recruiting new members than in selling the products to consumers. It may be difficult to operate without a storefront.
Support: Most network marketing systems offer motivational materials, training and support.

The Real Problem with Network MLM

It's not the business model itself
It never ceases to amaze me the extreme polar views on the topic of network marketing and MLM. Some people are passionate about it in the extreme, and there are even top celebrity authors like Robert Allen, Mark Victor Hansen, and Robert Kiyosaki doing it and advocating it. Yet, in many circles, you might as well declare yourself a leper as admit to being in network marketing.
So, what is the problem with MLM and network marketing?
Maybe it's the pyramid structure? But you can't really take issue with the tiered compensation structure—almost every large sales organization in the world has that. Salespeople get commission, and sales managers get overrides or bonuses on top of that, and sales directors on top of that, and VPs on top of that.
Or maybe it's the fact that you have to pay to participate in it? But that can't be it—that's a standard franchising model.
And I assure you, the franchise fee of most traditional franchises dwarf the sign-up cost of any MLM program by comparison.
Now certainly, there are illegal pyramid, or "Ponzi", schemes. This is where the money is all being made off of signing up other people, with little or no real product ever being delivered. But in spite of whatever perceptions people may have, the fact is that Amway, Excel, Meleleuca, PrePaid Legal, USANA, and many others have sold millions upon millions of dollars of products to happy customers, many of whom are NOT also reps. So, there may be a perception problem here, but if so, the perception is out of line with the reality.
But surely the bad reputation MLM'ers has some more basis in fact than the occasional illegal pyramid scheme?
The real problem with MLM is not MLM itself, but some of the people it attracts. Network marketing is just a business model, and it really amounts to "micro-franchising". Its upside is that it has a very low cost of entry, with the potential for exceptional revenue, and there are those who achieve that.
But those same things that make it attractive make it attractive to many who are NOT really qualified or prepared to become business owners. The salient characteristics of MLM make it attractive to people who:
 have not done well in their business or profession and have little money saved up to invest
 have no previous experience owning or running a business
 have no previous experience in sales
 have little or no experience developing business relationships other than that of employer/employee/co-worker
 are not satisfied with their current level of income
 have unrealistic expectations of the amount of work involved compared to the revenue realized
Don't get me wrong—I'm not saying that there's anything wrong with any of these things, or that this describes even a majority of network marketers—only that it describes a disproportionate number of network marketers, and that many of them never do anything about it.
As a result, many network marketers end up:
 over-selling the opportunity
 inappropriately discussing business in social situations
 coming across as desperate
 over-focused on new recruits and neglecting existing customers as a result
 being either inaccurate or deceptive when talking about their business
Again, I'm certainly not saying that this describes a majority of network marketers, but it does describe enough of them to tarnish the reputation of the rest. To pre-judge someone based on the basis of a small minority of people in that group is horribly unfair, but we must realize that most prejudices have some basis in reality, even if it has been distorted.
So what's the solution?
There's a first time for everything. And network marketing/MLM is a great opportunity for people to have their first business, their first sales role, etc. My point is this—recognize it for what it is: it's a business, and you are a business owner. And if you've never owned a business before, if you've never done sales before, if you've never networked before, you need to learn about how to do so, not just from the network marketing/MLM experts, but from established experts in those fields.
Network marketers who are serious about building a business should be reading and learning about business fundamentals, the latest sales and marketing techniques, strategies for networking and business development, etc., not just swapping tips at your team's weekly or monthly meeting. Act like a small business owner, and people will treat you like one.

Secrets from the top network marketers every business owner should know

Network marketing, or multi-level marketing, is one of the fastest-growing business models of the past few decades. Between 1993 and 2003, total direct selling revenues grew by 7.1% annually, dramatically above the rate of growth of the economy -- and of total retail sales (according to the Direct Selling Association).
The most prominent examples of direct selling companies include Amway, Avon, Mary Kay, Nu Skin, and Herbalife, which recently went public. In 2003, U.S. total direct selling sales totaled more than $29 billion, or almost 1% of the over $3,397 billion for total U.S. retail sales (U.S. Census Bureau).
Any business model that has achieved this kind of success probably has lessons that all business people can learn from. We define this family of business models as a method of distribution in which people are paid for sales volume generated by people they have recruited into the distribution network.
20% of American adults reported they are now (6%) or have been (14%) a direct selling representative -- defined as "the sale of a consumer product or service, person-to-person, away from a fixed retail location." In 2000, 55% of American adults reported having, at some time, purchased goods or services from a direct selling representative.
A significant number of network marketers have negative experiences with the industry. That is why 70% of all people who have ever been a direct selling representative are no longer in the industry. For the purposes of this column, we will not go into the challenges and problems in the network marketing model. There are plenty of Web sites on that topic.
We all work for ourselves. Gone are the days of being a "company man" -- your career is your business. Multi-level marketing just makes that explicit. Yet one of the things that makes the sector most attractive, the low barrier to entry, also creates some its greatest dangers. Many people get into it without the necessary skills to run a successful business.
We are primarily interested in what lessons all business people can learn from successful network marketing practices. We recently interviewed some of the industry's top experts and found seven lessons that all sales and marketing professionals can use to be more effective, regardless of their industry:
1. Every business is a relationship-based business
So says John Milton Fogg, founding editor of Networking Times, author of The Greatest Networker in the World, and one of the most successful teachers of network marketing. You cannot sell an inferior product with a superior relationship, but you need at least a functional relationship to sell your product. That is particularly apparent in multi-level marketing, an industry built around belly-to-belly sales.
2. Think analytically about your network
Shaul Gabbay, in his book Social Capital in the Creation of Financial Capital: The Case of Network Marketing, reports that the fastest-rising group of entrepreneurs [of the direct selling representatives whom he studied] were those who had initial weak ties to dense networks. In other words, successful salespeople penetrate an untouched market, and then work to gain a high market share in that market. This is easier to do if that untouched market is highly dense; everyone in it knows all the players. Why? Because word of mouth in that type of network will spread more rapidly about the value of your product or service. This principle is particularly evident in network marketing, an industry where "networks go to work." However, the same idea applies to almost any business.
3. Create a community around your product
One of the great ironies of the software business is that not only do many software companies outsource their development off shore; many also outsource their customer support to their own customers! When Best Software encourages you to visit their user forums to discuss your issues in using Act! software, that is a very cheap way for Best to support their product. Multi-level marketing companies rely almost exclusively on their communities for sales, support, follow-up, and recruiting.
4. Leverage the unleveraged
In 2002, 79.9% of the direct selling sales force was female. 56% completed only a partial college education, technical or trade school, or have only a high school education. This sales force looks very unlike the traditional American corporate sales force, which typically is much more male and has a higher level of education. However, the direct selling sales force looks just like their customers. People can be very effective salespeople when selling to their own community, because the common culture and interests create a foundation to build strong relationships more quickly.
5. Build a relationship first
"Internet marketers and network marketers share a common, terminal disease," Fogg says. "If you think of the whole process like dating, we bring someone to our Web site, and then we ask them to have sex immediately. There has to be some courtship first." One of the delicate aspects of network marketing is that people leverage their personal relationships to sell a product. Although that leverage makes some people queasy, the success of the network marketing model shows that many people do comfortably build multiplex relationships: Their friends are their customers, and vice versa. With delicacy, you can do the same thing.
6. Not everyone is a prospect
One mistake some network marketers make, as do many other sales people and marketers, is thinking of everyone they meet as a prospect.
7. In network marketing, this is known as the "Three-Foot Rule", i.e., anyone within three feet of you is a prospect. But top network marketers don't do this. Max Steingart, creator of the "Success Online" training course for network marketers, says that it's not just about figuring out when to make your pitch, but even if to make your pitch. "You just build relationships with a lot of people. Some will become prospects and some won't," he says. "There's no timetable. If the time is right, you'll know."
8. Use online networks
The network marketing industry is a particularly good industry for leveraging online networks. Steingart teaches people how to "make the world your warm market," specifically by using online networks. He reports that when he instant-messages someone to start a conversation about potentially joining his distribution network, 50% of the people he contacts will respond to the conversation. More and more sales and marketing professionals will use online networks to accelerate their sales.
What else can traditional businesses learn from the best practices of successful network marketers? We welcome your comments and feedback.

You Too, Can be a Salesperson

I am not a sales and marketing guru. I've written two books on marketing and taught thousands of people how to sell themselves, but really, I don't know more about sales and marketing than most of you.
What I know how to do is talk to people, all kinds of people -- restaurant owners and waiters, CEO's and receptionists, entrepreneurs and kindergarten teachers. I don't try to sell these people anything; we just have a conversation. But sales happen as a result.
In my book "Get Clients Now!" I define marketing as telling people what you do over and over. That's part of the secret right there. I've seen too many business owners fail because they simply don't speak up about their business. Or else they tell someone once what they do for a living, and then think they never need to mention it again.
But there's another piece of the sales and marketing puzzle that often gets left out.
When you talk to someone about your business, you need to be direct, authentic, and unattached to the outcome.
Clients and students often ask me questions like, "What do I say when I call Mr. Big to find out if he's ready to buy?" They're shocked when they hear my answer: "Hello, Mr. Big, have you decided to purchase our product?"
Or maybe the question is how to follow up with someone you met at last night's event who expressed some interest in your service. My suggestion is to say: "When we spoke last night, you seemed interested in my services, and I'd like to continue our conversation."
What do you do when you fear that the client doubts your qualifications? How about: "You seem a bit unsure of my qualifications to do the job, and I'd like to address that. What are your concerns?"
These are all conversations. You ask a question; they answer. They ask a question; you answer. It's like a friendly tennis match -- all you have to do is keep the ball in the air, and nothing is at stake.
But that's the catch, isn't it? You think there's a lot at stake. What if you don't get the contract, the client, the money? So you make the conversation overly significant, put on your marketing face and your selling voice, speak someone else's words... and the result is anything but direct and authentic.
What impact does this have on the person you're speaking with? The opposite of a direct approach is an indirect one: devious, underhanded, sneaky (check your thesaurus). The opposite of authentic is inauthentic: phony, fraudulent, insincere. Isn't this exactly what you have always been afraid of -- sounding like a used car salesman or telemarketer reading a script?
Scripts are for rehearsals. In a meeting or on the phone, keep some talking points in front of you, but don't read. Every word should be one you would use in normal conversation -- use instead of utilize; fix instead of rectify; help instead of facilitate. Get to the point quickly, and tell the truth about it. "I'm just calling to introduce myself," is not only an ineffective aproach, it's a lie.
Show a sincere interest in people by asking questions about their goals and problems. When you see a place where your business can help, don't hesitate to say so. Be respectful of people's time and really listen to what they say. Respond to what you heard instead of continuing to the next item on your agenda. Don't be afraid to toot your own horn while staying true to who you are.
But these are just tips for changing your behavior. The real key is in your attitude. If you can recognize that being indirect, inauthentic, or attached to the outcome is causing you to lose sales instead of make them, you'll have a powerful incentive to do things differently.

Basics for Marketing Your Home Business

Essentially, home business marketing is just like marketing for big businesses. In order for your business to be successful, you need to make money. For your business to make money, you need sales. To make or increase sales, you need to market your product or service effectively.
It's important to understand some basic marketing terms so you'll know how to go about finding customers and prospects and how to secure their business. Whether you personally perform all of your home business marketing tasks or have someone else perform them for you, at least you'll understand what's going on and why it may or may not be important.
Marketing Terms for Home Business
Home business marketing activities may include public relations, market research, collateral publication and distribution, along with strategy and analysis.
Positioning, branding, distribution and advertising are also a big part of marketing activities for most businesses, and home business are no exception. Here are some basic definitions to get you started:
 Public relations – may consist of a variety of activities engaged in by organizations or celebrities that are intended to promote a positive relationship or image with their customers and prospective customers (members of the public). Public relations activities may include maintaining relationships with the media and establishing a visible presence at trade shows and other public or private events. It may also include the preparation and distribution of press releases, which are newsworthy articles intended to be published in the media for the purpose of showcasing the company's activities to the public.
 Press releases - newsworthy articles intended to be published in the media for the purpose of showcasing the company's activities to the public. Often considered an effective form of "free" advertising, although it may cost some money to hire someone to write the article and/or pay to distribute it over the news wires.
 Market Research – the activities undertaken by an organization to determine the nature of its customers and competitors, as well as the demand for its products or services along with the features that customers prefer in similar products or services. These activities may include customer surveys, business intelligence and test marketing the reaction to a product or service being offered.
 Marketing collateral - a collection of marketing communications materials used as part of an organization's marketing strategy. Marketing collateral might include brochures, data sheets that provide an overview of the features of a product or service (often a technical overview), and white papers, which are articles or reports written to showcase an organization's products or services, the effectiveness of the technology behind them, and/or a comparison of the organization's products, services or method of operating compared to its competitors.
 Positioning – techniques used in marketing intended to identify the place or position of an organization's product or service within its target market compared to its competition. These techniques are used to influence and/or reinforce certain perceptions that customers and prospects have of the product or service. Once an organization is able to identify how it wants its customers to perceive its product or service, marketing activities can be focused on achieving the desired results. Understand your competitive advantage.
 Branding - is the organization's representation of what it stands for, often based on cumulative impressions and positive reinforcement. Like a cattle brand, a business brand can be identified readily and is used for increased awareness of the business. Branding is used throughout the company, such as in its logo, stationery, business cards, on its web site and in its tagline. A great example of effective branding is the Nike "swoosh" logo because it's instantly recognizable around the world.
 Distribution - is the mixture of methods used to get your product or service to its customers. For example, you may need to decide if you will sell your products through a catalog, on the Internet, in a brick and mortar store, or a combination of these. Understanding the best methods or channels for how your product or service is distributed is important for maximizing your sales. Your decisions in this area will greatly impact your other marketing activities.
More Home Business Marketing Terms
1. Marketing campaign - one or more marketing activities undertaken in an effort to increase business. A campaign usually has a starting and ending date, an objective, and a means to measure how effective each activity was in accomplishing its objective. The overall effectiveness of the campaign is also tracked. Gathering and analyzing campaign results is important because it helps identify activities that should be repeated, and which activities were not worth the time or expense. Marketing campaigns may include Internet marketing and search engine marketing techniques
2. Lead generation - the process of accumulating contact information on prospective customers (prospects) for your business.
3. Cold calling - the process of visiting prospective customers in person (such as in going door-to-door) or in telephoning prospects without their advance knowledge of your visit or call. The effectiveness of cold calling is largely dependent on the nature of the product or service you have to offer.
4. Internet marketing – marketing your product or service via the Internet. Techniques include search engine marketing, banner ads, and a variety of Web publishing and search engine optimization techniques that will be discussed in future articles.
5. Search engine marketing - The act of marketing a Web site via search engines, whether this is improving rank in organic listings (non-paid search results), purchasing paid listings or a combination of both.
Put Your Marketing Knowledge to Work
Now that you have a basic understanding of the terms used in home business marketing, its time to put them to use. Knowledge alone won't bring customers to your door. For one thing, you need to know your competitive advantage keep it in focus, and then center your marketing efforts around it.
Many home business owners claim they don't have the time for marketing. Without it, the business is not very likely to succeed. Setting aside a specific time of the day and/or day of the week is one way to stay on top of your marketing efforts.
Remember, the more effectively you can market, the bigger return you'll get for your time and money. Strong marketing efforts do not necessarily require a big budget. But they do require some time, careful thought, and results tracking.